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ouvrageOnce the decision has been made to adopt automation and artificial intelligence technologies, leaders face difficult and stubborn questions about how to implement that decision: How, when, and where should we apply automation in our organization[...]
- XL Library La Rochelle
Jesuthasan, R., Boudreau, J.W.. (2018). Reinventing jobs : a 4-step approach for applying automation to work /. Boston : Harvard Business Review Press.ouvrage
- XL Library La Rochelle
Ibarra, H. (2015). Act like a leader, think like a leader. Boston : Harvard Business Review Press.ouvrageIn Aligning Strategy and Sales, Harvard Business School professor Frank Cespedes equips you to link your go-to-market initiatives with strategic goals. Cespedes offers a road map to articulate strategy in ways that people in the field can unders[...]
- XL Library La Rochelle
Cespedes, F.V.. (2014). Aligning strategy and Sales : The choices, systems, and behaviors that drive effective selling. Boston : Harvard Business Review Press.ouvrage
- XL Library La Rochelle
Creating business plans : Gather your resources - Describe the opportunity - Get buy-in. (2014). Boston : Harvard Business Review Press.ouvrageMost companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance -- for as long as it takes to calm the customer down and fix whatever fo[...]
- XL Library La Rochelle
Frei, F., Morriss, A. (2012). Uncommon service : How to win by putting customers at the core of your business. Boston : Harvard Business Review Press.ouvrageMichael Porter's groundbreaking ideas on competition and strategy have unfolded over three decades and are spread across a dauntingly long list of publications. Every manager can name individual pieces of his work-competitive advantage, the v[...]
- XL Library La Rochelle
Magretta, J. (2012). Understanding Michael Porter : The essential guide to competition and strategy. Boston : Harvard Business Review Press.