Hospitality management and organisational behaviour

There are few more important determinants of success or failure in the hospitality industry than the performance of a company’s staff. Hospitality Management and Organisational Behaviour explains the principles of management and organisational behaviour as they relate to hospitality, empowering students and professionals to fully harness their human resources for success.

Renowned organisational behaviour author Laurie J. Mullins brings his rigorous but exceptionally readable style to the fifth edition of this popular text. The author team, joined by another expert in the hospitality field, Penny Dossor, combines an accessible style with current and relevant case studies on a variety of hospitality companies from around the globe. The book assumes no prior knowledge of management theories and is the perfect introduction to this vitally important field for students of hospitality.

Laurie J. Mullins is a consultant and author specialising in management and organisational behaviour, and managing people at work. Before taking early retirement, Laurie was a principal lecturer at the University of Portsmouth Business School, where he led the behavioural and human resource management group. He is the author of Management and Organisational Behaviour, which has been a highlight of reading lists for three decades and is now into its tenth edition.

Penny Dossor is a principal lecturer in hospitality management and course leader on the hospitality management programme at the University of Portsmouth Business School. She has professional experience in a number of hospitality and personnel management positions in both the public and private sectors.