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Complex service delivery processes : Strategy to operations

Jean Harvey | Milwaukee : ASQ Quality press | 2011 2ème éd.

A process is a system of activities (together with the associated resources) that takes an input and transforms it into an output of greater value for a customer. It is processes that create value. The book focuses on complex services, that[...]

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Harvey, J. (2011, Janvier). Complex service delivery processes : Strategy to operations. (2ème éd.). Milwaukee : ASQ Quality press.

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Managing service delivery processes : Linking strategy to operations

Jean Harvey | Milwaukee : ASQ Quality press | 2006

The quest for value drives customer behavior in the services marketplace. This book focuses on complex service processes, and is written for professionals, semi-professionals, and technical workers laboring in all spheres, from law to medicine, [...]

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• XL Library La Rochelle
• Réserve

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Harvey, J. (2006, Janvier). Managing service delivery processes : Linking strategy to operations. Milwaukee : ASQ Quality press.

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ouvrage

Managing service delivery processes : Linking strategy to operations

Jean Harvey | Milwaukee : ASQ Quality press | 2006

Lire la suite

• XL Library La Rochelle

Ajouter à mes favoris

Afficher au format APA

Harvey, J. (2006, Janvier). Managing service delivery processes : Linking strategy to operations. Milwaukee : ASQ Quality press.

Disponible