mémoire

The management of the appearance of front-line employees reflecting the quality of service and the organizational values in the outdoor hotel industry

Marion Respaud | Excelia Group | 2021

Nowadays, appearance is becoming more and more important, especially in our media-driven societies. People who do not meet the criteria of the “ideal” are judged negatively. This is not only true for people, but also for campsites: they are stil[...]

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Respaud, M. (2021). The management of the appearance of front-line employees reflecting the quality of service and the organizational values in the outdoor hotel industry. https://myintranet.excelia-group.com/fr-fr/mediatheque/Memoires/Respaud-Marion-2021.pdf

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