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Service Management: Principles for Hospitality and Tourism

Jay Kandampully David Solnet | Goodfellow Publishers Ltd | 2019

Research, teaching interests and collective industry experiences have led to a strong belief that service management theory provides a vital conceptual framework with near perfect applicability in hospitality and tourism. Service Management Prin[...]

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• XL Library La Rochelle

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Kandampully, J., Solnet, D. (2019). Service Management: Principles for Hospitality and Tourism. [S.l.] : Goodfellow Publishers Ltd.

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