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Service thinking : The seven principles to discover innovative opportunities

Hunter Hastings Jeff Saperstein | New-York : Business Expert Press | 2014

This is a must-read for anyone trained in traditional process improvement or business architecture. In surprisingly clear language this book lays out the essentials of service thinking, and how the service paradigm transforms the way in which or[...]

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• XL Library La Rochelle

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Hastings, H., Saperstein, J. (2014). Service thinking : The seven principles to discover innovative opportunities. New-York : Business Expert Press.

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